This Privacy Policy explains how kiss189 collects, processes, stores, shares, and protects your personal data when you use our platform. We are committed to handling your information responsibly and transparently in accordance with applicable data protection standards.
Six core principles that define how kiss189 handles your personal data.
We collect only the personal data that is strictly necessary to operate your account, process MYR transactions, and comply with our legal obligations. We do not collect information we do not need.
All data transmitted between your device and kiss189 servers is protected by 256-bit SSL/TLS encryption. Stored personal data is encrypted at rest using industry-standard protocols.
kiss189 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is yours — we are simply permitted to process it to deliver our services.
You have the right to access, correct, and request deletion of your personal data. You may also object to certain types of processing. We honour all valid requests in a timely manner as set out in this Policy.
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws — including anti-money-laundering record-keeping obligations.
Marketing communications are optional. You may withdraw consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal.
This Privacy Policy ("Policy") describes how kiss189 ("we", "us", "our", "kiss189") collects, uses, discloses, stores, and protects the personal data of individuals who access and use the kiss189 online casino and sports betting platform, including our website, mobile applications, and all associated services (collectively, the "Platform").
kiss189 acts as the Data Controller with respect to personal data collected through the Platform. We are committed to processing personal data responsibly, lawfully, and transparently in accordance with applicable data protection laws and our obligations under relevant gaming regulations.
By registering an account on kiss189 or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, please do not use the Platform or provide us with any personal data.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("Data Subject"), including name, identification number, contact details, IP address, and financial information. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | The natural or legal person that determines the purposes and means of the Processing of Personal Data. kiss189 is the Data Controller for data collected through the Platform. |
| "Data Processor" | A natural or legal person that processes Personal Data on behalf of the Data Controller — for example, a payment gateway processing your MYR deposit. |
| "Consent" | Any freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a specified purpose. |
| "Cookies" | Small data files placed on your device by a website or application to store preference information, session data, or tracking identifiers. |
kiss189 collects the following categories of Personal Data in connection with the operation of the Platform:
Identity & Contact Data
Financial & Transaction Data
Account & Gaming Activity Data
Technical & Device Data
Communications Data
kiss189 collects Personal Data through the following channels:
kiss189 processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and securing your player account, including password resets and session authentication. |
| Payment processing | Facilitating MYR deposits and withdrawals via DuitNow, FPX, e-wallets, bank transfers, and cryptocurrency channels. |
| KYC & age verification | Verifying that you are at least 21 years of age and that your identity matches your registered account details, in compliance with our operational and regulatory obligations. |
| Fraud prevention & security | Detecting, investigating, and preventing fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct. |
| Responsible gambling | Monitoring account activity to identify potential problem gambling patterns and applying self-exclusion, deposit limits, and cooling-off measures where appropriate. |
| Customer support | Responding to enquiries, resolving disputes, and providing assistance via live chat and email. |
| Platform improvement | Analysing aggregated usage data to improve game selection, navigation, performance, and user experience across devices. |
| Marketing communications | Sending personalised promotional offers, bonus notifications, and platform updates — only with your consent, which you may withdraw at any time. |
| Legal compliance | Maintaining records as required by anti-money-laundering regulations, our gaming licence obligations, and applicable Malaysian and international laws. |
kiss189 processes Personal Data on the following legal grounds, depending on the purpose of processing:
kiss189 does not sell your Personal Data. We may share your data with third parties only in the following circumstances:
kiss189 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help us recognise you, maintain your session, and personalise your experience.
| Cookie Type | Purpose | Required |
|---|---|---|
| Strictly necessary | Session management, authentication, security tokens. Required for the Platform to function correctly. | Yes |
| Functional | Remembering your language, display preferences, and previously selected payment methods to improve usability. | Optional |
| Analytical | Aggregated usage statistics that help us understand how players navigate the Platform so we can improve features and performance. | Optional |
| Fraud detection | Device fingerprinting and session behaviour data used to identify suspicious activity, automated bots, and potential account fraud. | Yes |
You may control non-essential cookies through your browser settings or device preferences. Disabling strictly necessary or fraud-detection cookies may impair the security and functionality of the Platform.
kiss189 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by applicable law. The following general retention guidelines apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.
kiss189 implements technical and organisational security measures designed to protect your Personal Data against accidental loss, unauthorised access, disclosure, alteration, and destruction. These measures include:
While we apply robust security practices, no system connected to the internet can guarantee absolute security. In the event of a Personal Data breach that poses a material risk to affected individuals, kiss189 will notify the relevant parties in accordance with our obligations under applicable data protection law.
Subject to applicable law and certain exceptions, you have the following rights with respect to your Personal Data held by kiss189:
To exercise any of these rights, please contact our support team. We will respond to all valid requests within 30 days. We may need to verify your identity before processing a request. In some cases, we may be unable to fulfil a request where doing so would prevent us from meeting a legal obligation — we will explain why if this is the case.
The kiss189 Platform is strictly intended for use by adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21, and we do not permit persons under this age to register an account or participate in any real-money gaming activity.
As part of our account registration and withdrawal processes, kiss189 applies age verification procedures, which may include requesting a copy of a valid government-issued identification document such as a Malaysian MyKad or passport. Where we identify or have reasonable grounds to suspect that an account is held by an underage individual, the account will be suspended immediately, all funds held in the account will be frozen pending investigation, and any relevant data will be handled in accordance with our legal obligations.
If you have reason to believe that a minor has accessed the Platform or submitted Personal Data to us, please contact our support team immediately so that we can investigate and take appropriate action.
kiss189 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered players by publishing a notice on the Platform or by sending a notification to the email address associated with the affected account.
The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the Platform following notification of a change constitutes your acceptance of the revised Policy.
We recommend reviewing this Policy periodically to remain informed of how we manage your Personal Data. If you do not accept a revised Policy, you should cease using the Platform and contact us to close your account.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a privacy-related concern, please contact the kiss189 team. All privacy enquiries are handled by our dedicated Data Protection contact and will be acknowledged promptly.
Website email (plain text): [email protected]
Live support is available 24 hours a day, 7 days a week via the live chat feature on the Platform. For formal data rights requests, we recommend contacting us in writing (via email) so that we have a clear record of your request and can respond accordingly within the applicable timeframe.
When submitting a data rights request, please include your registered account username, the email address associated with your account, and a clear description of the action you are requesting. This will allow us to process your request as efficiently as possible.